Reference

poka88 Privacy Policy for Your Account and Wallet Data

This Privacy Policy sets out how poka88 collects, stores and uses the details tied to your account, from phone verification at sign-up to the payment records generated when…

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poka88 poka88 Privacy Policy for Your Account and Wallet Data
POLICY CONTACT PATHS

Reach Us About Your Data or This Policy

Live chat Ask about your stored account data or a specific wallet record directly through live chat, available for players checking a DANA, OVO or GoPay transaction status alongside a privacy question.
Support email Send a written request if you want a copy of the account data we hold, or if you need us to correct a phone number or contact detail tied to your profile.
Account help desk Use this path when a data request overlaps with a login or verification issue, so the same team handling your account access can also address the privacy question.
HOW WE PROTECT IT

Data Security, Cookies and Retention on poka88

Phone verification

Your phone number is verified once at sign-up and used to confirm account ownership before any wallet or withdrawal action, reducing the chance of a mismatched DANA or QRIS transfer.

Session cookies

We use cookies to keep you logged in between the lobby, cashier and support pages, so you are not asked to re-enter your phone number every time you switch between Blackjack and a slot room.

Transaction retention

Records of DANA, OVO, GoPay and QRIS transactions are kept long enough to resolve disputes or support tickets about a payment status, then handled according to our retention schedule.

Access requests

You can ask our support team for a summary of the account data linked to your profile, including recent login activity and payment references tied to your wallet history.

Correction requests

If a contact detail or verification record is wrong, contact support with the correct information and we will update your account profile once the request is confirmed.

Device data

We log the device type and approximate access point used to reach the lobby, which helps our team flag unusual login patterns on an account without collecting more than needed.

Questions About the poka88 Privacy Policy

Yes, the policy covers transaction references and status logs created when you use DANA, OVO, GoPay or QRIS, but not your full wallet credentials, which we do not store.

Yes, contact support through live chat or email and ask for a summary of your account data, including verification records and payment references tied to your profile.

Cookies keep your session active while you move between the lobby, cashier and support pages, so you stay logged in without re-entering your phone number each time.

Only the support team handling account verification or a related ticket accesses this data, and it is used to confirm ownership before wallet or withdrawal actions.

DANA, OVO, GoPay and QRIS transaction references are kept long enough to resolve disputes or support tickets, then handled according to our retention schedule.

Yes, send a correction request to support with the accurate information and we will update the phone number or contact detail once the request is verified.

Handling of your account data depends on local law and the jurisdiction you access poka88 from, so specific terms may vary by region.

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